Director of Client Relations
Monica has a passion for putting clients at the center of everything she does. As Operations Manager, she demonstrates a disciplined approach and genuine desire to exceed expectations by providing a friendly, efficient and dedicated service experience to our clients and our team. Through her willingness to learn and the capability to identify, formalize and implement processes, Monica is constantly finding ways to improve our systems and strengthen our core value of building exceptional client relationships.
Growing up in Southern California as the youngest of four children, Monica learned the value of personal integrity and responsibility at an early age. Her natural empathy and leadership skills led her to excel in both her professional and personal life.
Having graduated Magna Cum Laude from the University of Arizona, Monica earned her Bachelor’s Degree in English Literature with a minor in Philosophy. She continues her study of literature as a passionate hobby to this day. Outside of the office, Monica enjoys spending her free time with her two children, Lorenzo and Clare, with her friends, and her three dogs, Alfie, Douglas, and Lotte. She is a tireless supporter of Pima Animal Care Center, enjoys gardening, and is currently working on the next Great American Novel.